Local help

DFW resources

In an emergency, call 911. Use the numbers below for things that are not emergencies, such as a minor crash where no one is hurt, or questions about a crash report.

Every number and fee on this page comes from an official source, such as a city, county or agency website or a guide the agency published. We checked them in October 2026. Numbers and steps can change, so check the agency's page if something doesn't work. If we could not confirm something in an official source, we left it out.

Before you start #

• Know who worked your crash. If the crash happened inside a city, city police usually handle it. Outside city limits, it may be a sheriff's deputy or a state trooper.
• The report should also be in TxDOT's system. Officers must send their crash reports to TxDOT within 10 days. You can buy it online at TxDOT's Crash Report Online Purchase System. It can take up to 14 days to show up.
• The fee is set by state law: $6 for a regular copy, or $8 for a certified copy. Card payments online add a small processing fee.
• Read How to get your crash report for step-by-step help.

City police departments #

Cities are in A to Z order.

Arlington #

• Police non-emergency: 817-274-4444
• Crash reports: Buy online through TxDOT, or go in person to Arlington Police Records Services, Ott Cribbs Public Safety Center (1st floor lobby), 620 W. Division St., Arlington, TX 76011. Open Monday through Friday, 8 a.m. to 5 p.m. Closed weekends and city holidays.
• Fee: $6, or $8 for a certified copy
• Police Records: 817-459-5680
• Arlington crash report page

Carrollton #

• Police non-emergency: 972-466-3333 (or *247 from a cell phone)
• Crash reports: Carrollton no longer sells copies of crash reports. The city sends you to TxDOT's online system. The city says reports are ready after about seven to ten days.
• Carrollton crash report information

Dallas #

• Police non-emergency: 214-744-4444
• Crash reports: Dallas police say reports are usually ready 5 to 7 working days after the crash. You can ask by mail or in person at the customer service window, 1400 Botham Jean Blvd., Dallas, TX 75215. Give the name of a person in the crash and the location or date. Dallas police can't give out crash information by phone. You can also buy the report online from TxDOT.
• Fee: $6, plus $2 to certify
• Police Records: 214-671-3345. Call before you go, since office steps can change.
• Dallas Police crash report page

Denton #

• Police non-emergency: 940-349-8181
• Crash reports: Buy online through TxDOT, or get a copy in person or by mail from Denton Police Records, 601 E. Hickory St., Suite E, Denton, TX 76205. Give at least two of these: the crash date, the location, or the names of the drivers or people involved. In person, you can pay by check, cash or money order.
• Fee: $6, or $8 for a certified copy
• Police Records: 940-349-7973. Call Police Records before you go, since the city's police records page now points people to TxDOT for crash reports.
• Denton crash report information

Fort Worth #

• Police non-emergency: 817-392-4222
• Crash reports: Fort Worth police send requests to TxDOT's online system. If your report doesn't show up after 14 days, call Police Records.
• Fee: $6, or $8 for a certified copy
• Police Records: 817-392-4160
• Fort Worth crash report page

Frisco #

• Police non-emergency: 972-292-6010
• Crash reports: Buy online through TxDOT. Or fill out Frisco's request form and send it with payment, by mail or in person, to the Frisco Police Records Division, 7200 Stonebrook Parkway, Frisco, TX 75034. Make checks payable to the City of Frisco. The lobby is open Monday through Friday, 8 a.m. to 5 p.m. Frisco says reports are usually ready 5 to 7 business days after the crash.
• Fee: $6, or $8 for a certified copy
• Police Records: 972-292-6000
• Frisco crash report page

Garland #

• Police non-emergency: 972-485-4840
• Crash reports: Garland police say reports are available within 10 business days. The Police Records Division is at 1891 Forest Lane, Garland, TX 75042. The lobby is open 8 a.m. to 7 p.m. every day, except holidays. You can also search TxDOT's online system.
• Police Records: 972-205-1657
• Garland Police Records Division

Grand Prairie #

• Police non-emergency: 972-237-8790
• Crash reports: Grand Prairie's crash report page links to a private online report site. If you use it, open it from the city's page. You can also call 972-237-8790, or go in person to the Police Records Division, 1525 Arkansas Lane, 2nd floor, Grand Prairie, TX 75052, Monday through Friday. The city's pages list different lobby hours, so call before you go. If you ask by mail, add $1 and a stamped, self-addressed envelope. Replies can take up to 10 business days. The report is also in TxDOT's online system.
• Fee: $6, plus $2 to certify
• Police Records: 972-237-8740
• Grand Prairie crash report page

Irving #

• Police non-emergency: 972-273-1010
• Crash reports: Search TxDOT's online system. For in-person or mail requests, see the City of Irving records page.

McKinney #

• Police non-emergency: We could not confirm this number on the city's website when we checked. In an emergency, call 911.
• Crash reports: Search TxDOT's online system, or contact McKinney Police Records, 2200 Taylor-Burk Dr., McKinney, TX 75071.
• Police Records: 972-547-2820
• McKinney Police records and reports page

Mesquite #

• Police non-emergency: 972-285-6336
• Crash reports: Get a copy in person or by mail. Requests can't be made by phone or fax. In person: Police Records Section, 777 N. Galloway Ave., Mesquite, TX 75149, Monday through Friday, 8 a.m. to 5 p.m., except holidays. By mail: P.O. Box 850137, Mesquite, TX 75185-0137, with a check or money order payable to the City of Mesquite. You can also buy it online through TxDOT.
• Fee: $6
• Police Records: 972-216-6246, Monday through Friday, 8 a.m. to 5 p.m.
• Mesquite police report copies page

Plano #

• Police non-emergency: 972-424-5678
• Crash reports: Plano sells crash reports on its own website. Search with the report number, or with two of these: the crash date, the last name of a person involved, or the street. Only people involved in the crash can search and buy. It can take up to 10 business days for a report to be ready. For older reports, call Police Records.
• Fee: $6
• Police Records: 972-941-2077 (909 14th Street, Plano, TX 75074)
• Plano crash report website

County sheriffs #

Sheriff's deputies work crashes in unincorporated areas, outside city limits. In Dallas County, sheriff's deputies also patrol many freeways, including inside city limits, so a deputy may have worked a freeway crash. If a city officer or a state trooper worked your crash, ask that agency instead.

Dallas County Sheriff's Office #

• Sheriff's dispatch (24 hours): 214-749-8641
• Crash reports:
  • For crashes on or after July 1, 2018, buy the report online through TxDOT.
  • In person: Frank Crowley Courts Building, Fiscal Department, 133 N. Riverfront Blvd., 1st floor, Dallas, TX 75207. Open 9 a.m. to 4 p.m., Monday through Friday, except holidays.
  • By mail: send a $6 money order (no personal checks) payable to the Dallas County Sheriff's Office and a stamped, self-addressed envelope to: Dallas County Sheriff's Office, Attention: Fiscal, 133 N. Riverfront Blvd., LB-31, Dallas, TX 75207-4313.
  • For crashes before July 1, 2018, the Sheriff's Office has its own online system.
• Accident report information: 214-712-5039
• Dallas County Sheriff crash report options

Tarrant County Sheriff's Office #

• Non-emergency: 817-884-1213
• Crash reports: Current crash reports must be bought online through TxDOT. The Sheriff's Records Division says it can't provide copies of these. It usually takes about three weeks for a sheriff's crash report to be ready to buy. For a report written before November 2025, send a written request to the Records Division, 200 Taylor Street, 6th floor, Fort Worth, TX 76196.
• Sheriff's Records Division: 817-884-2942
• Tarrant County Sheriff crash report page

Collin County Sheriff's Office #

• Non-emergency: 972-547-5350
• Crash reports: Buy online through TxDOT. You can also make an open records request in person or by mail to: Collin County Sheriff's Office, Attn: Open Records, 4300 Community Avenue, McKinney, TX 75071. The lobby is open Monday through Friday, 8 a.m. to 5 p.m., except holidays. The Sheriff's Office says it has 10 business days to respond.
• Fee: $6. A $5 search fee applies if you don't give the offense number, call number or jailing date.
• Records Section: 972-547-5199
• Collin County Sheriff open records page

Denton County Sheriff's Office #

• Non-emergency dispatch: 940-349-1600
• Crash reports: Search TxDOT's online system first, since officer crash reports are sent there. You can also request Sheriff's Office records, including accident reports, by mail, email or in person at the Records Division, 127 N. Woodrow Lane, Denton, TX 76205.
• Denton County Sheriff's Office page

State help lines #

• Crash reports (TxDOT): buy online at cris.dot.state.tx.us/public/Purchase. The system's Help Center has live chat, 7 a.m. to 7 p.m. Central time, every day. The CRIS help desk phone is 844-CRIS-HLP (844-274-7457).
• Texas Department of Insurance (TDI) Help Line: 800-252-3439, 8 a.m. to 5 p.m. Central time, Monday through Friday. For questions about auto insurance and claims.
• TDI Division of Workers' Compensation: 800-252-7031, option 1. If you were hurt while driving for work.
• Texas Department of Licensing and Regulation (TDLR): 800-803-9202 (in Texas) or 512-463-6599. For complaints about tow companies and storage lots. See Towing and repairs.
• State Bar of Texas Find A Lawyer directory: search the directory on texasbar.com. Check whether a lawyer is licensed and see any public discipline.
• State Bar Client-Attorney Assistance Program (CAAP): 800-932-1900. For problems with a lawyer you hired.

We are not connected with any of these agencies. This page is general information, not legal advice. It is not a substitute for the advice of an attorney. Last checked October 2026. See our disclaimer.